Program Manager
Familylinks:
The Program Manager for the Phoenix Program provides operational leadership to the residential programs of the Youth and Family Services division of Familylinks. Responsible for the oversight of staff, clients, and program operations.
Implement and maintain the agency's mission, vision, and values in all facets of performance.
Provide overall leadership in the development and implementation of a therapeutic environment appropriate to at risk population, according to individual child and family needs, agency policies, and external requirements.
Ensure program operation in accordance with applicable licensing, regulatory, and contractual requirements.
Establish a process of quality review and initiate actions to maintain and/or improve quality of service.
Identify areas to improve program quality in addition to periodic review of program operation and development.
Meet or exceed established utilization for the program, while accountable for all expenditures in accordance with budgets.
Oversee the completion of all service components that are accurate, strength-based, and culturally competent, within prescribed timeframes and throughout the clients service involvement.
Oversee the completion of timely, accurate, and professional written and verbal documentation of all service and program operations.
Actively participate in the development and implementation of appropriate client and program outcome processes.
Produce and/or report on statistical and/or client outcome indicator reports and focuses on program and/or client activities as to achieve established program and client outcome goals.
Responsible for the daily supervision, training, and development of staff to meet agency, program, and regulatory standards.
Establish and maintain a positive working relationships with external environment and works in partnership with the designated CHANCE-CRT team
Ensure compliance with health and safety procedures and supervises staff accordingly.
Attend all applicable meetings, supervision, and trainings as assigned.
Bachelor's degree with 2+ years of relevant and supervisory experience preferred.
Another combination of education and experience will be considered.
Able to implement Positive Youth Development Approach (PYD), CHANCE, and Trauma Informed Care (TIC)
Demonstrated knowledge about intervention, therapeutic services and non-treatment supports for youth identified as victims or potential victims of childhood sex trafficking
Ability to work effectively individually and as part of a team in a leadership role.
Strong time management and organizational skills.
Valid driver's license along with access to a vehicle.
Management of work processes along with strong computer skills.
Ability to main confidential information within HIPAA guidelines and organizational policies.
This position will have on call responsibilities in the event of an emergency.
Schedule may include nights, weekends, and/or holidays.
Able to implement elements of Safe Crisis Management.
Clients may have complex needs, including but not limited to: mental health; alcohol and other drugs; communicable diseases; verbal and physical aggression.
May requires visits to clients homes, schools and supportive services within the community.
Comply with all licensing regulations, contractual requirements, accreditation standards, and agency policies and procedures related to behavior supports and management and to staff training, practices and documentation involving use of emergency measures, restrictive procedures and alternatives to coercive treatment of consumers.
Familylinks is an Equal Opportunity Employer and Provider