Inn At Mountain View

300 Scenery Lane
Greensburg , PA

Front Desk Associates

Inn At Mountain View
Greensburg, PA Full-time
Posted on April 4, 2019

Front Desk Associates

Needed for a hotel in Greenburg area. 
All Shifts  *  Competitive Wage.

General Description
The front desk of any organization is very important as clients and visitors judge a company by how its front desk operates. This is especially true of the hospitality industry where the first impression is definitely the last impression. People working at the front desk of a hotel are required to be professional, hands-on and very pleasant, even in the event of adversity.

Job Responsibilities

• Greet guests and patrons as they arrive
• Ask if guests have a prior booking
• Manage the registration process
• Ask for identification and ensure that the provided credentials are accurate
• Handle guest check-ins and check-outs appropriately
• Operate hotel switchboard, take calls and provide information and transfer calls
• Manage accurate accounting of all rooms
• Provide guests with room keys
• Take reservations over the telephone, through emails and in person
• Answer queries regarding the hotel’s services, charges, dining facilities, sports facilities and travel directions
• Refer guests to appropriate departments to resolve complaints or provide suggestions
• Compute bills and take payments
• Provide guests with directions around the hotel
• Contact housekeeping and maintenance departments when a problem is reported
• Explain appropriate use of keys and ensure that guests are satisfied with the rooms allotted to them
• Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift