Patient Access Representative, Clinical Liaison
- Patient Access Representative
Summary
The Patient Access Representative provides an exceptional first impression to our patients and ensures a delightful registration process. They assist patients with their electronic check in and are helpful in explaining concerns regarding balances and/or insurance effectively. The Patient Access Representative verifies eligibility of all insurances for coverage of treatment and collects a co-pay or balance if necessary. The right person for this role will be team oriented, service-minded and empathetic in their approach to our patients and their families.
Key Qualifications
- Excellent customer service and computer skills.
- Exceptional communication skills.
- Ability to organize and prioritize.
Other Requirement
- Previous experience in a medical office preferred.
- Clinical Liaison
Panorama Summit Orthopedics is committed to quality, teamwork, accountability and our community.
Panorama Summit Orthopedics provides a competitive total compensation package, including a full benefits package and a Profit Sharing plan. Beyond compensation, we provide an environment where you will find yourself surrounded by great people dedicated to helping our guests/patients and supporting each other. We make a difference in the lives of others by helping them Feel Better so they can Do More.
Job Summary
The Clinical Liaison works directly with our providers and the entire care team to deliver exceptional, individualized patient care. This role is responsible for the coordination of care between all departments and other facilities. The Clinic Liaison will complete & finalize patient’s charts through the electronic health record, initiate orders for MRI/CT and coordinate surgery scheduling. This position will be expected to fill in for Medical Assistant and Ortho Tech responsibilities; including patient rooming, casting, splinting and suture removal. This qualified candidate will extend a listening ear and anticipate the needs of the patient by surpassing their expectations with exceptional customer service. The right person for this role will be prompt, courteous, team oriented, relatable, polite, service-minded and empathetic in their approach to our patients and their families.
Essential Requirements
Excellent communicator, both in person and on the phone
Great organizational skills
Self -motivated
Team oriented
Critical thinking skills
Effective time-management & prioritization skills
Excellent customer service skills
Personal and empathetic
Versatile &adaptable work style
Bachelor’s degree or equivalent years of experience and relevant certifications in the medical field (i.e. EMT, MA, CNA)
Preferred Skills
Previous experience in a medical office/field
Medical terminology
Experience with Microsoft Suite
Knowledge of EHR
Panorama Summit Orthopedics is part of Panorama Orthopedics & Spine Center, a trusted provider of orthopedic care in metro Denver for more than 70 years. Though we have grown in size over time, our values have remained the same. Our independent group of more than 40 orthopedic surgeons is one of the largest orthopedic groups in the United States. Panorama Orthopedics & Spine Center has been a trusted provider of orthopedic care in metro Denver for more than 70 years. Though we have grown in size over time, our values have remained the same. Our independent group of more than 40 orthopedic surgeons is one of the largest orthopedic groups in the United States.