IT Business Analyst

Pennsylvania Turnpike Commission   New Stanton, PA   Full-time     Information Services / Technology (IT)
Posted on September 14, 2022
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IT Business Analyst

Interested candidates must apply to the IT Business Analyst (IT Technology Analyst II) posting by visiting by September 27, 2022.

Posting Start Date:

September 14, 2022 

Posting End Date:

September 27, 2022 

Position Number:




FLSA Status:

Salaried Exempt


Information Technology

Salary Grade:


Salary Range:

$58,269.43 - $87,404.15

Employment Type:

Full Time

Reporting Building Location*:

Central Office, Eastern Regional Office, Western Regional Office

Reporting Building Street:

700 S. Eisenhower Boulevard, Flinthill Road, North Center Avenue

Reporting Building City:

Middletown, King of Prussia, New Stanton

Reporting Building State:

Pennsylvania (US-PA)

Reporting Building Zip Code:

17057, 19406, 15672

Work Schedule:

Flexible Work Options


* This position is eligible to report to one of the PTC's regional offices: Central Office (Middletown, PA), Eastern Regional Office (King of Prussia, PA) or Western Regional Office (New Stanton, PA).


The Commission values its team members and understands the importance of work/life balance to the health, well-being and productivity of its team. Therefore, this position may be eligible for Flexible Work Options* such as:

  • Hybrid Work - combination of remote and in-person reporting
  • Alternate Work Schedule - flexibility to adjust work schedule length to complete work week in fewer days
  • Staggered Work Hours - flexibility to choose from a variety of start/end times

*Some options may require completion of probationary period.  The Commission requires all employees to establish PA residency within 6 months of hire and to maintain PA residency, regardless of Flexible Work Options. 


The Pennsylvania Turnpike Commission, opened on October 1, 1940, is known as “America’s First Superhighway”!  Our mission is to operate a safe, reliable, customer-valued toll road system that supports national mobility and commerce.  The PTC operates a 552-mile system used by 192 million vehicles a year.  Together, we are building the highway of the future.  


Job Purpose and Summary


The Pennsylvania Turnpike Commission is looking for an experienced business analyst to join our team to assist in evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.


This position is responsible for journey-level technical work as a member of one of the various areas of specialization within the Information Technology (IT) Department. Work involves participating and performing work of varying levels for the assigned unit with an increasing degree of complexity. Work is primarily performed with independence and reviewed by a supervisor or higher-level specialist for attainment of program goals, completion of projects and overall performance.


Essential Functions & Responsibilities

  • Participates on project teams. Participates in all aspects of departmental project/program life-cycles including planning, specification, design, installation, deployment, integration, operations, support, testing, policy development and compliance reporting.
  • Responds to end user incidents, requests and support calls. Provides technical assistance by troubleshooting, analyzing and resolving concerns. 
  • Develops and maintains specifications, Business Process Procedures (BPPs), user manuals and other documentation.
  • Analyzes and documents changes to software, networks and/or systems to support the organization’s business processes and/or programs. Participates in the configuration and implementation of changes.  
  • Participates and supports the preparation, development, execution and validation of test scripts and the testing process. Coordinates with other business units to accomplish successful implementation of changes.
  • Deploys and administers updates for basic servers, systems, equipment, networks, devices and programs.
  • Creates or maintains security profiles and systems. Reviews access to sensitive application objects, transactions and data. Works with the appropriate staff to ensure issues involving application security get resolved.
  • Creates reports and uses report variants to produce repeatable reports with specific user criteria.
  • Monitors various systems and programs to ensure proper operation and compliance. Identifies and resolves issues and security threats/incidents found.
  • Performs necessary departmental documentation, administrative tasks and internal outreach efforts as needed. 
  • Gathers information from various departments and determines how to best support the needs of end users. Monitors business systems and business processes to identify, research and recommend opportunities for improvements.
  • Utilizes software and/or technology tools to perform job duties.
  • Uses situational awareness to anticipate and prevent accidents.
  • Performs related duties as assigned.



Education and Licenses

  • Bachelor’s degree in information technology or closely related field. Equivalent combination of education and/or experience may be accepted.


Minimum Experience

  • Four (4) years of experience in the information technology field.



The selected candidate will be offered an exceptional benefits package which includes comprehensive medical, dental, vision and prescription coverage, along with a benefit plan for retirement.  In addition, leave programs, tuition reimbursement, employee assistance program, and alternative work schedules are available to employees.


The Pennsylvania Turnpike Commission is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. If you need assistance or an accommodation due to a disability, you may contact the Human Resources Department by calling 717-831-7378.